|Measuring e- Business and e-Government Interoperability in South Eastern Europe and the Mediterranean: The Interoperability Observatory
a structured research effort for measuring interoperability readiness in the regions of South Eastern Europe and the Mediterranean, supported by the Greek Interoperability Centre. The motivation for this effort derives from the fact that, although interoperability is a key element for public administration and enterprises effective operation, and an important enabler for cross-country cooperation, a standard framework for benchmarking interoperability developments at country level is currently not in place. Interoperability-related information is highly fragmented in different ICT, e-Government and e-Business reports. In this context, in the core of the Interoperability Observatory lies the definition of a structured collection of metrics and indicators, associated with the dimension of interoperability-governance, and a mechanism for gathering with regard to the latter suitable information for a number of countries from various sources. The ultimate goal is the use of this information towards the directions of raising awareness on the countries’ interoperability status, promoting best practice cases and benchmarking.
|Evaluation of the Impact and Adoption of E-Government Services in the Balkans
revolution to enhance services for their citizens. However, the development of quality e-services and delivery systems that are efficient and effective is only one aspect of e-government. The essence of the latter lies as well in engaging citizenry into the use of e-government services. This chapter studies the impact and actual utilization of e-government services in certain countries of the Balkans (Bulgaria, Greece, Hungary, Romania, and Slovenia) using fuzzy numbers and statistics. Building on the elementary concept of the time that citizens/businesses spend on their transactions with public administration and taking into account the current sophistication stage of online public services, the chapter provides a framework for evaluating (a) e-government services in terms of the benefits that their use involves for citizens/businesses compared to the use of conventional ones and (b) the actual adoption (take-up) of e-government services by the aforementioned stakeholders.
In this context, the scheme proposes the use of data expressed in linguistic terms with regard to the time citizens/businesses spend on transactions with public administration using either conventional or e-services, which are then converted to fuzzy numbers to be further processed so as to incorporate the uncertainty factor which is innate in the relevant estimations. The proposed framework is then applied for each one of the aforementioned countries for a basket of 20 basic public services (12 for citizens and 8 for businesses), exploiting the current sophistication stage and the actual utilization of e-government services per sophistication stage, provided by the corresponding e-government factsheets and Eurostat, the Statistical Office of the European Communities, respectively, and allowing for useful conclusions to be reached.
|Evaluating the Quality Attributes of E-Government Web Sites
of e-government website evaluation in terms of providing a decision making framework. Built around the concepts of website evaluation and e-government, the proposed framework deploys Multi-Attribute Decision Making (MADM) methods and Fuzzy Sets Theory to overcome the subjectivity and inaccuracy that characterizes the conventional models for e-government website quality assessment. The framework offers also the possibility of performing comparisons with regard to the overall quality of different implementations either at national or international level. The chapter presents a holistic and scalable approach to e-government website evaluation and it is anticipated to be of great interest to both researchers and practitioners requiring an understanding of the factors influencing the quality of e-government websites or allocating resources to the relevant implementations respectively.
|Towards a Scientific Approach to e-Government Research
the responsiveness of governments to the needs of citizens and has long been recognized as a key strategic tool to enable reforms in the public sector. However, this potential is to this day non-systematically exploited, as e-government research efforts are largely uncoordinated and there are significant barriers that hinder the effective exploration, management and distribution of the vast amounts of public sector information towards the research communities, and a lack of proper tools to allow their utilization and computation by the latter. In this context, the main goal of this paper is to review the current status of research and broader activity in the field of e-Government, identify the challenges that the e-government research and practice communities face and address the latter in terms of introducing a new scientific approach to e-government research, based on the deployment and use of a virtual research-oriented service infrastructure that will make available and enable to process large amounts of available knowledge within the public sector, internationally. For this aim, the paper presents the conceptual framework related to this approach, describes the model architecture of the envisaged infrastructure and determines a set of requirements and practical implications that need to be taken into account to ensure its success.
|Application of Fuzzy Analytic Hierarchy Process to Evaluate the Quality of E-Government Web Sites
the digital revolution and place a wide range of materials on the web, from mere information to actual online services for the convenience of citizens, expectations of the service levels that sites should provide have been considerably raised, bringing up the issue of their quality evaluation. In most evaluation approaches, users are asked to provide their opinion on or weigh selected criteria through appropriate questionnaires; however their answers contain a certain level of un-determination. To this end, this paper develops an evaluation framework that overcomes this impediment by using triangular fuzzy numbers. The paper adopts Fuzzy Analytic Hierarchy Process, a fuzzy multiple attribute decision making method, to assess the quality attributes of e-government websites.