|A Goal-Driven Management Framework for Electronic Government Transformation Projects
increasingly important in both public and private organizations, the need to successfully tackle project management emerges. Without a project management framework, those who commission an e-government project, those who manage it and also those who work on it will not have the necessary tools to plan, organize, monitor and re-schedule tasks, responsibilities and milestones. The present paper outlines a goal-driven and knowledge-based framework to plan and manage the critical aspects of e-government projects. A specifically designed tool supports the framework application and a lighthouse project of the Greek public sector is presented to illustrate the application context, leading to reusable conclusions on achievements and problems faced.
|A Goal-Driven Management Approach based on Knowledge Exploitation for e-Government Projects
in public sector organisations is a challenging task, due to technical, organisational and cultural specificities of the domain. Research shows that such IT projects have higher failure rates than similar approaches in the private sector, also indicating the lack of a method to transfer knowledge and apply best management practices in an effective way. The proposed management approach aims to recognise structure and reuse past successful attempts, in ways that support the overall viability of an e-Government project. After stating the fundamental principles of project management that apply to public sector IT projects, the authors present a conceptual model for e-Government project management, including entities such as dimensions, goals, activities, deliverables and roles that can be structured and adapted to cover all types of relevant projects in an out-of-the-box approach. This knowledge base of predefined project components can then be populated and utilised in making more informed decisions for effective project management of e-Government initiatives. This way, the proposed method supports public officials and practitioners in learning from past experience projects and in designing and running e-Government projects in a more systematic manner, thus, significantly increasing the likelihood of project success.
|Towards a Scientific Approach to e-Government Research
the responsiveness of governments to the needs of citizens and has long been recognized as a key strategic tool to enable reforms in the public sector. However, this potential is to this day non-systematically exploited, as e-government research efforts are largely uncoordinated and there are significant barriers that hinder the effective exploration, management and distribution of the vast amounts of public sector information towards the research communities, and a lack of proper tools to allow their utilization and computation by the latter. In this context, the main goal of this paper is to review the current status of research and broader activity in the field of e-Government, identify the challenges that the e-government research and practice communities face and address the latter in terms of introducing a new scientific approach to e-government research, based on the deployment and use of a virtual research-oriented service infrastructure that will make available and enable to process large amounts of available knowledge within the public sector, internationally. For this aim, the paper presents the conceptual framework related to this approach, describes the model architecture of the envisaged infrastructure and determines a set of requirements and practical implications that need to be taken into account to ensure its success.
|Towards Standardising Interoperability Levels for Information Systems of Public Administrations
for interoperability levels of public sector organisations and systems is emerging as an important research challenge in interoperability for governments and administrations. The Government Interoperability Maturity Matrix (GIMM) that is proposed in this paper aims to provide administrations with a simple, self-evaluation method that can be used to assess the current status of the administrations concerning eGovernment interoperability and the steps that need to be taken to improve their positioning in respect to system implementation and services provision to citizens and businesses. The paper expands the three types of interoperability considered in the European Interoperability Framework (EIF) identifying several Interoperability Attributes that need to be taken into consideration in order to evaluate each organisation positioning in eGovernment interoperability and presents the rational of the Methodology that has been formulated and introduced. Within this modeling context, levels of existing interoperability status of organisations are clearly defined, while certain practices or directions lead to interoperability state changes within the maturity matrix.
|Electronic Criminal Record in Greece: Project Management Approach and Lessons Learned in Public Administration
across the globe. However, a review of the IS literature reveals the inability of public administration organizations to complete information technology projects successfully. Unless governments learn to manage the government transformation projects, these e-dreams will turn into global nightmares. The shortage of studies on eGovernment implementation presents a knowledge gap that needs to be plugged. This paper describes and analyzes the computerization of the existing paper-based criminal record system in a public organization in Greece. Our intent is to present anapplication of a goal driven project management methodology named eGTPM in order to use it as a methodological reference when navigating in the open sea of information technology project implementations in the area of public administration. The successful implementation of the specific project indicates that the application of eGTPM approach could provide a solution to achieve government transformation objectives more effectively and efficiently.